Ice Cream Cake Orders

If you need a cake in the next couple of days please pop into our shop to view our selection of ready to pick up cakes.

PRE- ORDERS:If you have time up your sleeve and require a certain flavour, colour piping or inscription you can always pre-order one of our cakes.

MINIMUM TURNAROUND TIMES REQUIRED: 

Order on a Monday earliest pick up after 1 pm Friday

Order on a Tuesday earliest pick up after 1 pm Friday

Order on a Wednesday earliest pick after 1 pm Friday

Order on a Thursday earliest pick up Wednesday after 1 pm

Order on a Friday earliest pick up Wednesday after 1 pm

Order on a Saturday earliest pick up Wednesday after 1 pm

Order on a Sunday earliest pick up Wednesday after 1 pm

 If you would like to pre-order one of our cakes you can do so on our website or drop into our shop and order it there.  CAKE ORDERS

If you would like a custom made ice cream cake please drop us an email with your requirements and we will get back to you to discuss. hello@cottontreeicecreamery.com.au

Can your cakes be personalised?

Yes all our cakes can be personalised.  If we cannot personalise the top of the cake we can personalise the front of the cake board.  Leave your inscription details in the order notes.

Can I Have Two Flavours?

Yes you can request two flavours.  Just let us know in the order notes which two flavours you would like.

Do you have GLUTEN FREE ice cream flavours?

Yes half of our range is gluten free.  We also have gluten free waffle cones available. Why should you miss out on all the fun of the crunch of a waffle cone.

Gluten Free Flavours:

  • Chocolate
  • Vanilla
  • Rum & Raisin
  • Passionfruit
  • Coffee
  • Strawberry
  • Mint Chocolate
  • Salted Caramel
  • White Chocolate Raspberry

I Have a Custom Design in Mind Can You Make it For Me?

Drop us an email of what you would like with some photos if possible and we will let you know if we can make it for you.  hello@cottontreeicecreamery.com.au

Can I Speak to Someone?

Of course, you are welcome to call our shop on 5443 4094 and speak to one of our lovely staff or pop in to discuss your requirements with one of our team. We would love to hear from you!

Are Your Cakes Iced or Naked?

All our six designs are naked cakes i.e they are not iced on the top and sides. The ice cream flavour is the actual cake colour.  We use buttercream icing for the piping on the edges, inscriptions and embellishments.  

Where and When do I Pick Up my Order?

You can pick up your order from our shop in King St Cotton Tree (Maroochydore).  We are three shops up from Mangoes Cafe (caravan park end of King St).  Anytime after 11am.  Don't forget to bring an Eski.

Do You Guys Deliver?

Currently we don't deliver

How Can i Keep my Cake Frozen in Transit and How Long Will it Last?

We recommend you bring a cooler bag or esky with ice blocks.This should give you up to 1 hour travel time. Make sure you keep the cake out of the sun and have the air conditioning on. 

How Much Space Do I Need in My Freezer?

 All our cake boxes are 15cm high.  Medium cake boxes are 25cm x 25cm x 15cm.  Large cake boxes are 30cm x 30cm x 15cm.

How Should I Serve My Cake?

Remove your cake from the freezer about 10 minutes before you are ready to present it. In the time it takes to sing Happy Birthday, blow out the candles and take a few pictures, it will be ready to serve (about 15-20 minutes altogether).If your cake is still a bit frozen simply dip your knife in a cup of hot water.

I Have Some People at My Party with Allergies, what Can i do?

Many people have serious food allergies to common ingredients such as flour, egg, dairy products, strawberries, nuts, etc. If you have any question about the possibility of a food allergy for your recipient, please discuss this prior to placing your order.

If I cancel my order can I get a refund?

Once your cake has been made and you choose to cancel your order, we cannot offer a refund – this is because each cake is made to individual requirements. However, you can choose to postpone the pickup day of your order. However if we haven’t started making your cake or it is not personalised we will be happy to offer you a refund

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