FAQ

 Facts and Questions

Welcome to Cotton Tree Ice Creamery.  Our ice cream and ice cream cakes are made from the finest hand made premium ice-cream (made fresh daily on our premises) from the freshest of ingredients.  With a lot of  assistance from our awesome staff... we are an authentic locally family owned small batch business in Maroochydore owned by Cate and Peter Milton.

If the question you have isn’t answered here please send us an email at hello@cottontreeicecreamery.com.au and we will be happy to assist.  We would love to hear from you anytime of the day or night (via email of course). We check our emails 6 times a day 7 days a week. 🧡

How many ice cream flavours do you have

We have 18 flavours to choose from

Do you have GLUTEN FREE ice cream flavours?

Yes half of our range is gluten free.  We also have gluten free waffle cones available. Why should you miss out on all the fun of the crunch of a waffle cone.

Gluten Free Flavours:

  • Chocolate
  • Vanilla
  • Rum & Raisin
  • Passionfruit
  • Coffee
  • Strawberry
  • Mint Chocolate
  • Salted Caramel
  • White Chocolate Raspberry

Is your Ice Cream and Fudge Vegan

Fudge is not Vegan friendly but yes we do have some yummy sorbets for vegans.  We are well known for our Mango Sorbet which is made from real mango cheeks.  Some people actually think it is dairy ice cream as it is so creamy.

Allergy information?

Being a very small commercial kitchen all of our ingredients are manufactured on the same equipment that processes peanuts, tree nuts, milk, soy, eggs, wheat and artificial food colouring. As much as we try real hard not to our utensils that are used in making ice cream and cakes can become “contaminated” with trace amounts of food allergens that may trigger an allergic reaction. 

ICE CREAM CAKES:

* PLEASE NOTE: Our cake decorator will be away and unable to process orders between 5th July to 14th July.  If you require a custom cake between that date range you can certainly place an order prior to the 5th and pick it up when you are ready.  

* A selection of ready made cakes will still be available for purchase.  Drop by or give us a call to see what we have in our display freezer. Ph: 07 5443 4094

* Earliest pick up if ordering between 15th - 18th July will be Wednesday 21st July or see minimum turnaround times below.

If you need a cake in the next couple of days please pop into our shop to view our selection of ready to pick up cakes.

How Much Notice do I Need to Give?

If you need a cake in the next few days please pop into our shop to view our selection of ready to pick up cakes. 

PRE- ORDERS: If you have time up your sleeve and require a certain flavour, colour piping or inscription you can always pre-order one of our cakes.

MINIMUM TURNAROUND TIMES REQUIRED: 

Order on a Monday earliest pick up after 1 pm Friday

Order on a Tuesday earliest pick up after 1 pm Friday

Order on a Wednesday earliest pick after 1 pm Friday

Order on a Thursday earliest pick up Wednesday after 1 pm

Order on a Fridayearliest pick up Wednesday after 1 pm

Order on a Saturday earliest pick up Wednesday after 1 pm

Order on a Sunday earliest pick up Wednesday after 1 pm

If you would like to pre-order one of our cakes you can do so on our website or drop into our shop and order it there.  CAKE ORDERS

If you would like a custom made ice cream cake please drop us an email with your requirements and we will get back to you to discuss. hello@cottontreeicecreamery.com.au

Can your cakes be personalised?

Yes all our cakes can be personalised.  If we cannot personalise the top of the cake we can personalise the front of the cake board.  Leave your inscription details in the order notes.

Can I Have Two Flavours?

Yes you can request two flavours.  Just let us know in the order notes which two flavours you would like.

I Have a Custom Design in Mind Can You Make it For Me?

Drop us an email of what you would like with some photos if possible.  We will have a look and assess if it is possible. hello@cottontreeicecreamery.com.au

Can I Speak to Someone?

Of course, you are welcome to call our shop on 5443 4094 and speak to one of our lovely staff or pop in to discuss your requirements with one of our team. We would love to hear from you!

Are Your Cakes Iced or Naked?

All our six designs are naked cakes i.e they are not iced on the top and sides. The ice cream flavour is the actual cake colour.  We use buttercream icing for the piping on the edges, inscriptions and embellishments.  

Where and When do I Pick Up my Order?

You can pick up your order from our shop in King St Cotton Tree (Maroochydore).  We are three shops up from Mangoes Cafe (caravan park end of King St).  Anytime after 11am.  Don't forget to bring an Eski.

Do You Guys Deliver?

Currently we don't deliver

How Can i Keep my Cake Frozen in Transit and How Long Will it Last?

We recommend you bring a cooler bag or esky with ice blocks.This should give you up to 1 hour travel time. Make sure you keep the cake out of the sun and have the air conditioning on. 

How Much Space Do I Need in My Freezer?

 All our cake boxes are 15cm high.  Medium cake boxes are 25cm x 25cm x 15cm.  Large cake boxes are 30cm x 30cm x 15cm.

How Should I Serve My Cake?

Remove your cake from the freezer about 10 minutes before you are ready to present it. In the time it takes to sing Happy Birthday, blow out the candles and take a few pictures, it will be ready to serve (about 15-20 minutes altogether).If your cake is still a bit frozen simply dip your knife in a cup of hot water.

I Have Some People at My Party with Allergies, what Can i do?

Many people have serious food allergies to common ingredients such as flour, egg, dairy products, strawberries, nuts, etc. If you have any question about the possibility of a food allergy for your recipient, please discuss this prior to placing your order.

If I cancel my order can I get a refund?

Once your cake has been made and you choose to cancel your order, we cannot offer a refund – this is because each cake is made to individual requirements. However, you can choose to postpone the pickup day of your order. However if we haven’t started making your cake or it is not personalised we will be happy to offer you a refund

FUDGE:

Is Your Fudge Handmade?

Yes it is handmade on the Sunshine Coast at The Fudge Cottage near Aussie World

Is Your Fudge GLUTEN FREE?

The majority of our flavours are Gluten Free except Cookies & Cream....BUT that leaves 13 flavours that are gluten FREE. All the gluten free flavours have (GF) after their name. 

 How big are the blocks of fudge?

Each 6 piece box weighs a minimum of 600g.  So that's over HALF a KILO of happiness in each box.  😲 Each piece is very dense so one piece equals 6-8 bite size pieces. So you might just have to play nice and share!!! 😊

So does that mean each block is 100g each ?

We certainly aim for 100g each but as our fudge is all handmade and hand cut some pieces might be 108g and another piece 98g.  But never will the fudge combined weigh less than 600g.  It will normally weigh a bit more than 600g just to be on the safe side.  ⚖️

How many fudge flavours do you have?

We have 14 flavours

What is the use by on your fudge? Our fudge has a use by of 3 months but we suggest a best before of 3 weeks after you receive it.

Does your fudge require refrigeration?  No we recommend not placing your fudge in your fridge as it can dry it out.  Just place in a container and keep in a cupboard.  That's if you don't devour it all in one sitting!

But if your fudge is a bit soft due to humidity you can place it in the fridge for 30 minutes to reset it.

 Does Fudge Travel Well?

Excellent question ✔️ and...yes it does.  Unlike chocolate, fudge doesn't melt.  It might soften on hot or humid days, but it wont melt.  So it will arrive almost identical to how we send it. 

 

Remember...

Life Happens...Ice Cream Helps!

 

 

 

Subscribe