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FAQ

Facts and Questions

Have a question that is not below? Don't worry, we won't leave you hanging like an ice cream cone on a hot summer's day. If you've got queries that are as puzzling as a brain freeze, shoot us an email at hello@cottontreeicecreamery.com.au. We'll be here, ready to assist, day or night. Well, via email, of course, because our ice cream scoops need their beauty sleep, too. 🌙

So, whether it's a scoop, a swirl, or a gelato whirl, come on down to Cotton Tree Ice Creamery, where every spoonful is a little taste of frozen paradise! 😋🍨✨

Where are you located? 

Shop 3 - 3 King St
Cotton Tree QLD 4558

We are located in the Cotton Tree village (Maroochydore) on the Sunshine Coast, just up from the caravan park.

PH: 07 5443 4094

hello@cottontreeicecreamery.com.au

Where are your Opening Hours? 

Ah, the ever-elusive opening hours, like the Cheshire Cat's smile – sometimes here, sometimes gone! 🕰️ But fear not, dear ice cream aficionados, we're here to guide you through the maze of time.

For our opening hours, channel your inner detective and scroll down to the bottom of our website. Yes, that's right, just keep scrolling like you're on a quest for the legendary ice cream treasure. You see, our hours are a bit like a mood ring; they change with the seasons, so stay sharp!

Now, in the unpredictable world of weather, we might have to pull a Houdini act and open or close early due to some bad weather events. We're not trying to rain on your ice cream parade, but safety comes first. To keep tabs on these impromptu magic tricks, swing by our Google Profile – it's where we reveal the latest secrets, ahem, hours.

 

How many ice cream flavours do you have

We have 18 flavours to choose from

Is it ice cream or gelato?

All our decadent dairy ice cream is actually gelato.  But do you know the difference?  Over the years we have found that our customers think that sorbet (non dairy) is gelato.  But it certainly isn't...please read on...

Gelato and ice cream, those frosty foes of the dessert world, might seem similar, but they have some sneaky differences that set them apart. Think of them as the Batman and Robin of frozen treats, each with their own special superpowers.

1. **Butterfat Content**: Ice cream is like the heavyweight champion, packing a higher butterfat content. It's like the Rocky Balboa of the dessert world – rich, creamy, and it'll give you a punch of calories.

2. **Airiness**: Gelato, on the other hand, is the aerobics instructor. It's churned at a slower speed, making it denser and less airy. It's like the yogi of frozen desserts, all about that inner zen.

3. **Serving Temperature**: Ice cream is served at a lower temperature, making it as solid as a brick wall. Gelato is more like a cozy hug – it's served a bit warmer, so it's softer and melts in your mouth.

4. **Flavour Punch**: Gelato loves to flaunt its intense flavors. It's like a diva on the dessert stage, making sure you taste every note. Ice cream, well, it's a bit more subtle, like the supporting actor in a classic movie.

5. **Ingredient Drama**: Gelato usually has a bit less butterfat, so the flavours of the other ingredients can shine through. It's like the gelato is the DJ at a party, letting all the other ingredients dance to their own tunes. Ice cream, with its higher fat content, is more like a rock concert where the butterfat steals the show.

So, in a nutshell, gelato is the charming, suave Italian cousin of ice cream, while ice cream is the traditional, full-bodied Australian sweetheart. They're both delicious in their own ways, and it's up to you to decide who wins the dessert showdown.

Do you have GLUTEN FREE ice cream flavours?

Gluten-free pals, rejoice! We've got your back at Cotton Tree Ice Creamery, and we're not about to let gluten get in the way of your frozen fiesta! 🍦🚫🌾

So, you might be wondering, "Do you have gluten-free ice cream flavours?" Drumroll, please... Yes, we do! In fact, most of our delightful range is gluten-free. That's right, you can dive into a world of sweet, creamy goodness without worrying about those sneaky gluten monsters.

But wait, there's more to this gluten-free extravaganza. We've got gluten-free waffle cones on the scene. Why, you ask? Well, because we firmly believe that nobody, and we mean NOBODY, should miss out on the sheer joy of the waffle cone crunch. It's like the soundtrack to your ice cream adventure, and we're not about to mute it for anyone.

So, whether you're gluten-sensitive, gluten-avoiding, or just on the lookout for an awesome ice cream experience, come on over. We've got flavours, cones, and a whole lot of humor to make your visit as sweet as can be! 🍨😄🎉

Gluten Free Flavours:

  • Chocolate
  • Vanilla
  • Rum & Raisin
  • Passionfruit
  • Coffee
  • Strawberry
  • Mint Chocolate
  • Salted Caramel
  • White Chocolate Raspberry
  • Honeycomb
  • Bubblegum
  • Liquorice
  • Mars
  • Turkish Delight
  • Vanilla Bean
  • Macadamia

Allergy information?

Being a very small commercial kitchen all of our ingredients are manufactured on the same equipment that processes peanuts, tree nuts, milk, soy, eggs, wheat and artificial food colouring. As much as we try real hard not to.. our utensils that are used in making ice cream and decorating cakes can become “contaminated” with trace amounts of food allergens that may trigger an allergic reaction. 

Do your cones contain egg?

Our cones do not contain egg.  We also have gluten free cones at an extra charge

Do you have Liquorice ice cream?

Liquorice ice cream? You betcha! It's like our secret superhero flavour, lurking in the freezer, ready to save your taste buds from the mundane. 🍦💥

Now, here's the scoop (pun intended): It might not always be in the spotlight, hanging out with the vanilla and chocolate crew. It's more of a mysterious, behind-the-scenes kind of flavour. But don't worry, we've got the key to the liquorice treasure chest.

All you have to do is ask! Yep, just say the magic word, and we'll summon the liquorice ice cream from its hiding place. It's like a sweet ice cream secret, and we're more than happy to share it with you. So go ahead, be the flavour explorer you were born to be, and let us know you want that liquorice goodness. We're here to make your ice cream dreams come true! 🍨✨😋

ICE CREAM CAKES: 

Ice cream cakes, the superheroes of the dessert world, ready to swoop in and save your celebrations from the clutches of boring cakes! 🍰🍦

Now, we get it – sometimes you need one like yesterday! Maybe time got away from you and you forgot to order one, it's ok we're here to help. If you need a cake pronto, then pop into our shop. We've got a selection of ready-to-pick-up ice cream cakes that are as tempting as a pile of hidden treasure.

So, forget about those last-minute cake emergencies. Swing by, grab your icy delight, and let the celebration begin. Who needs a traditional cake when you can have an ice cream cake adventure? 🎉🍨✨

Can I pre-order a cake?

If you do have time up your sleeve, then pre-orders are your jam! You can order the ice cream cake of your dreams, complete with a specific flavour, color piping, or even a personalised inscription. It's like crafting your own delicious work of art. Just give us a bit of a heads-up, and we'll work our magic (see turnaround times below)

But we get it, sometimes time isn't on your side. Maybe you need that cake fix ASAP, like, "I can't wait, I need cake NOW!" In that case, just waltz on into our shop. We've got a display freezer chock-full of ready-to-pick-up cakes, like a treasure trove of frozen delights. Or, if you're more of a talker, give us a shout at 5443 4094, and we'll spill the beans on what's available.

So whether you're planning ahead or seizing the cake day like the dessert warrior you are, we've got you covered. Let's turn those cake dreams into sweet reality! 🍰🍨😄

 

MINIMUM PRE-ORDER TURNAROUND TIMES: 

Order on a Monday earliest pick up Friday after 1pm

Order on a Tuesday earliest pick up Friday after 1pm

Order on a Wednesday earliest pick Friday after 1pm

Order on a Thursday earliest pick up next Tuesday after 1 pm

Order on a Friday earliest pick up next Tuesday after 1 pm

Order on a Saturday earliest pick up next Tuesday after 1 pm

Order on a Sunday earliest pick up next Tuesday after 1 pm

....................................................................................................................

If you would like to pre-order one of our cakes you can do so on our website, drop into our shop or phone us 07 5443 4094 CAKE ORDERS

If you would like a custom made ice cream cake please drop us an email with your requirements and we will get back to you to discuss. hello@cottontreeicecreamery.com.au

Can your cakes be personalised? 

Yes all our cakes can be personalised.  If we cannot personalise the top of the cake we can pipe around the actual cake board.  Leave your inscription details in the order notes.

Can I Have Two Flavours?

Yes you can request two flavours.  Just let us know in the order notes which two flavours you would like. Not available for small size cakes (serves 6-8)

Do you have GLUTEN FREE ice cream flavours?

Yes most of our range is gluten free.  We also have gluten free waffle cones available. Why should you miss out on all the fun of the crunch of a waffle cone.

Gluten Free Flavours:

  • Chocolate
  • Vanilla
  • Rum & Raisin
  • Passionfruit
  • Coffee
  • Strawberry
  • Mint Chocolate
  • Salted Caramel
  • White Chocolate Raspberry
  • Honeycomb
  • Bubblegum
  • Liquorice
  • Mars
  • Turkish Delight
  • Vanilla Bean

I Have a Custom Design in Mind Can You Make it For Me?

Drop us an email of what you would like with some photos if possible and we will let you know if we can make it for you.  hello@cottontreeicecreamery.com.au

Do you have edible images:

We no longer do edible images

Can I Speak to Someone?

Of course, you are welcome to call our shop on 5443 4094 and speak to one of our lovely staff or pop in to discuss your requirements with one of our team. We would love to hear from you!  Please check our opening hours in the footer of our website.

Are Your Cakes Iced or Naked?

All our designs are naked cakes i.e they are not iced on the top and sides. The ice cream flavour is the actual cake colour.  We use buttercream icing for the piping on the edges, inscriptions and embellishments.  

Where and When do I Pick Up my Order?

You can pick up your order from our shop in King St Cotton Tree (Maroochydore).  We are three shops up from Mojo's Cafe (caravan park end of King St).  Anytime after 1pm   Don't forget to bring an Eski or even a towel to wrap around the box for insulation.

Do You Guys Deliver?

Currently we don't deliver

Why Does Your Website ask if it is Ok to Leave Package at Front Door?

Apologies for the confusion.  This message unfortunately cannot be deleted on our website.  Please ignore as we only offer pick up and go straight to Check Out.

How Can i Keep my Cake Frozen in Transit and How Long Will it Last?

We recommend you bring a cooler bag or esky with ice blocks.This should give you up to 1 hour travel time. Make sure you keep the cake out of the sun and have the air conditioning on. For extra insulation wrap a towel around the box.

How Much Space Do I Need in My Freezer?

 All our cake boxes are 15cm high.  Medium cake boxes are 25cm x 25cm x 15cm.  Large cake boxes are 30cm x 30cm x 15cm.

How Should I Serve My Cake?

Remove your cake from the freezer about 10 minutes before you are ready to present it. In the time it takes to sing Happy Birthday, blow out the candles and take a few pictures, it will be ready to serve (about 15-20 minutes altogether).If your cake is still a bit frozen simply dip your knife in a cup of hot water.

I Have Some People at My Party with Allergies, what Can i do?

Many people have serious food allergies to common ingredients such as flour, egg, dairy products, strawberries, nuts, etc. If you have any question about the possibility of a food allergy for your recipient, please discuss this prior to placing your order. Our ice cream does not contain egg however the buttercream icing does contain albumen egg powder.

If I cancel my order can I get a refund?

Once your cake has been made and you choose to cancel your order, we cannot offer a refund – this is because each cake is made to individual requirements. However, you can choose to postpone the pickup day of your order. However if we haven’t started making your cake or it is not personalised we will be happy to offer you a refund

Still not sure?  

Check out our customer reviews verified by a third party application Ice Cream Cake Reviews 

FUDGE:

Do you still sell stock The Fudge Cottage (Smoochies) fudge?

We no longer stock The Fudge Cottage fudge range.  We do however stock a small range of Byron Bay Fudge.

Remember...

Life Happens...Ice Cream Helps!

P.s an extract from an email received from a happy customer

"Your Xmas cake (in addition to the daily trip to the ice-cream store) is a highlight of my kids Christmas holidays.  If you ask them what they love most about going to Cotton Tree – going to the Ice-Cream shop is one of the Top 3."

Cheers,

Toni

 

 

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