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Refund policy

We do our best to ensure quality and accuracy. If for any reason though, your product is damaged upon arrival or incorrect compared to your order receipt, please contact us within 7 days and we will issue a refund. All we need is a photograph via email of any damaged goods at hello@smoochies.com.au. As fudge is perishable there is no need to return the goods to us.

Once your email is received and inspected, we will send you an email to notify you that we have received your email. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days